If you are not satisfied with the product you have ordered or if you have changed your mind about your purchase you have the deadline of 14 (fourteen) days from receipt of the goods to communicate the withdrawal and the subsequent 14 (fourteen) from that notice for the return.
Right of withdrawal:
You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires 14 days after the day the goods are received.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement through an explicit statement (e.g. letter sent by mail, fax or e-mail). For this purpose, you can use the attachment withdrawal type form, but it is not required.
Effects of withdrawal:
If you withdraw from this contract, you will be reimbursed all payments you have made in our favour, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any case no more than 14 days from the day we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have demonstrated that you have returned the goods or until they have been received by us, depending on what situation you have previously.
The products should be returned possibly in their original packaging, with the original labels attached and should not be damaged or altered in any way.
The consumer is solely responsible for the decrease in the value of goods resulting from the manipulation of goods other than that necessary to establish the nature, characteristics and operation of the goods.
The return of the product purchased within the above terms replaces, with each effect, the written notice provided by Article 52 of Legislative Decree No.21 of 21 February 2014.
You will be refunded, within 14 (fourteen) days, the amount paid for the returned product, including shipping costs, if applied at the time of purchase, through the method you used to make the payment.
The return is made by picking up the courier from the buyer, at the address indicated for the delivery of the order. All this will be agreed by email by sending a car letter and booking the passage of the courier.
For any communication contact: +39 0805234225 or firstname.lastname@example.org
The right of withdrawal can be exercised in compliance with the law in case the customer-consumer (whether they are an individual person who buys the product for non-commercial purposes or they make the purchase without indicating a VAT registration number on the order form) want to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a written request to Banana Benz within 14 working days from the delivery date of the product. If you want to exercise this right you have to complete the form in the "After-Sale Services" section. Note Well: Customers who make a purchase with a VAT registration number cannot exercise the right of withdrawal.
The right of withdrawal is subject to the following conditions (Section 67 of the Italian Consumer Code):
The right of withdrawal, established in Section 64 and subsequent, as well as in Section 52 and 53 and Paragraph 1 of Section 54, does not apply:
Unless agreed otherwise between the two parties, the consumer cannot exercise the right of withdrawal outlined in Section 64 and subsequent sections in the following cases:
For further information you can refer to the legal text available on the Italian Ministry of Economic Development website