Right of Withdrawal - bananabenz.it
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WITHDRAWAL

REFUNDS FOR THE RIGHT OF WITHDRAWAL

If you are not satisfied with the product you have ordered or if you have changed your mind about your purchase you have the deadline of 14 (fourteen) days from receipt of the goods to communicate the withdrawal and the subsequent 14 (fourteen) from that notice for the return.

Right of withdrawal:

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires 14 days after the day the goods are received.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement through an explicit statement (e.g. letter sent by mail, fax or e-mail). For this purpose, you can use the attachment withdrawal type form, but it is not required.

Effects of withdrawal:

If you withdraw from this contract, you will be reimbursed all payments you have made in our favour, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any case no more than 14 days from the day we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have demonstrated that you have returned the goods or until they have been received by us, depending on what situation you have previously.

The products should be returned possibly in their original packaging, with the original labels attached and should not be damaged or altered in any way.

The consumer is solely responsible for the decrease in the value of goods resulting from the manipulation of goods other than that necessary to establish the nature, characteristics and operation of the goods.

The return of the product purchased within the above terms replaces, with each effect, the written notice provided by Article 52 of Legislative Decree No.21 of 21 February 2014.

You will be refunded, within 14 (fourteen) days, the amount paid for the returned product, including shipping costs, if applied at the time of purchase, through the method you used to make the payment.

 

Withdrawal form

 

INSTRUCTIONS FOR RETURNING GOODS

 

The return is made by picking up the courier from the buyer, at the address indicated for the delivery of the order. All this will be agreed by email by sending a car letter and booking the passage of the courier.

For any communication contact: +39 0805234225 or info@bananabenz.it

Right of withdrawal

The right of withdrawal can be exercised in compliance with the law in case the customer-consumer (whether they are an individual person who buys the product for non-commercial purposes or they make the purchase without indicating a VAT registration number on the order form) want to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a written request to Banana Benz within 14 working days from the delivery date of the product. If you want to exercise this right you have to complete the form in the "After-Sale Services" section. Note Well: Customers who make a purchase with a VAT registration number cannot exercise the right of withdrawal.

The right of withdrawal is subject to the following conditions (Section 67 of the Italian Consumer Code):

  • If the product has already been delivered, the consumer must return it or hand it over to a competent tradesperson, according to the procedure and time limits outlined in the contract. However, to exercise this right you must notify us in writing (by email or letter) or by telephone (please make sure you take the name of the person you speak to and quote this when returning the goods) within 14 working days from the day after you receive your goods. The return date is the day when the goods are delivered to the mail office or the courier
  • As for the contracts for the sale of goods, a refund will only be issued if the product that is being returned has not been damaged and it is intact. This requirement will be satisfied if the product is returned in its normal condition, having been kept and/or used with due care. If the original packaging of the product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
  • If it is included in the contract, you are responsible for paying any shipping costs incurred when returning the product.
  • If the customer exercises the right of withdrawal in compliance with the procedure explained in this section, the seller is obliged to reimburse the entire amount to the consumer, including deposit costs. The refund must be free of charge, within thirty days from the date that the seller was informed of the customer's intention to exercise their right of withdrawal. Refund is considered legally concluded when it is credited to the customer's account in the appropriate currency, before the time limit mentioned above.
  • In the case of the payment having been made in exchange bills, and if these have not yet been cashed, they should then be returned to the customer. Any clause limiting the reimbursement to the customer of money spent, connected to their exercising the right of withdrawal, is null and void.
  • If the price of a good or service referring to the contract as mentioned above is totally or partially covered by a credit allowed to the consumer by the merchant (or by a third party by way of an agreement between them and the merchant), the credit contract is considered legally resolved with no penalty resulting – provided that the consumer exercises the right of withdrawal according to the procedure outlined in the article mentioned above. It is an obligatory duty of the seller to inform the third party who is making the payment about the consumer having exercised their right of withdrawal. Any funds paid out by the third party for the good or service, before becoming aware of the consumer having exercised their right of withdrawal, will be reimbursed to them by the merchant, with no penalty resulting apart from payment of accrued legal costs.

WHEN THE RIGHT OF WITHDRAWAL IS FORFEITED (SECTION 55 OF THE ITALIAN CONSUMER CODE)

The right of withdrawal, established in Section 64 and subsequent, as well as in Section 52 and 53 and Paragraph 1 of Section 54, does not apply:

  • To contracts relating to the supply of food products, drinks or other goods for everyday domestic consumption to the consumer's home , or to their residence or workplace, by distributors who make regular rounds;
  • To contracts relating to the provision of accommodation, transport, catering and leisure services, when at close of contract the trader undertakes to provide these services on a specified date or within a predetermined period.

Unless agreed otherwise between the two parties, the consumer cannot exercise the right of withdrawal outlined in Section 64 and subsequent sections in the following cases:

  • The provision of services initiated - with the consumer's agreement - before the time limit stated in Section 64, Paragraph 1;
  • The supply of goods or services whose price is linked to fluctuations in financial market rates that are beyond the trader's control;
  • The supply of tailored or bespoke goods, or goods with characteristics that cannot be sent back without risk of rapid deterioration or alteration;
  • The supply of audiovisual products or computer software in sealed packaging, which have been opened by the consumer;
  • The supply of newspapers, periodicals and magazines;
  • Betting and lottery services.

For further information you can refer to the legal text available on the Italian Ministry of Economic Development website